Job Details
Employer
Cleveland Browns/Cleveland Browns Stadium
Address
100 Alfred Lerner Way
Cleveland, OH 44114
Description
JOB DESCRIPTION Essential Functions: • Greet and welcome guests as they enter FirstEnergy Stadium. • Provide excellent customer service to enhance the fan experience. • Proactively assist guests with any questions or concerns they may have. • Understand and enforce all FirstEnergy Stadium policies and procedures. • Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms. • Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations. • Report any and all incidents to Supervisor. • Thank guests for attending as they leave. Positions: Elevator Operator – Team Members will transport guests to the appropriate level of the Stadium. • Check all guests' tickets and/or credentials to ensure that they reach the proper area of the Stadium. • Understand and implement FirstEnergy Stadium elevator policies. CLICK HERE TO SEE VIDEO ON ELEVATOR OPERATOR POSITION Greeter – Team Members will enthusiastically greet guests and screen for access privileges. • Check ticket of guests to verify they are in the correct area and direct to the appropriate location. • Properly scan each guest's ticket to ensure that they have access to the Club Level. CLICK HERE TO VIEW VIDEO ON GREETER POSITION Guest Relations Team Member – Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures. • Resolve guest complaints and conflicts effectively. • Proactively assist guests with any questions and/or comments. CLICK HERE TO VIEW VIDEO ON GUEST SERVICES POSITION Suite Attendant – Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level. • Monitor assigned area and proactively assist guests. • Perform pre/post event Suite checks. CLICK HERE TO VIEW VIDEO ON SUITE ATTENDANT POSITION Usher – Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others. • Assist guests in locating assigned seats. • Keep the aisles and walkways clear of guests. • Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area. • Be proactive in assigned areas and enforce the Fan Code of Conduct. CLICK HERE TO VIEW VIDEO ON USHER POSITION Qualifications: • Must be at least 18 years old • Excellent customer service skills • Quick learner • Strong interpersonal and communication skills • Ability to project an approachable, professional attitude at all times • Ability to walk up and down stairs and stand in one place for long periods of time • Must present a neat, well-groomed appearance • Must be able to work indoors and outdoors in all weather conditions • Must have reliable transportation to and from FirstEnergy Stadium • Must be able to work weekends, nights and holidays when required • Must be able to work all 10+ Cleveland Browns home games • Must be able to pass criminal background check and a drug test
Schedule
Home Browns Games - Will Rehire Season-to-Season - Opportunity to work additional special events once on staff.
Pay
$14 per hour
Age Requirements
18 and above