A Support Administrator, or “SA” as often called, is the main point of contact for most adults who are determined eligible for services. Everyone who is enrolled on a Medicaid Home and Community-based Services Waiver is assigned a SA.
Sometimes a SA may be assigned to other people, including children, who have extensive planning needs but do not receive waiver-funded supports.
SAs use a person-centered approach. This means they focus on what matters most to you. You are the main focus of everything they do.
Learn more about our Support Administrators in the video below.
What Support Administrators Do
- Determine your eligibility for services
- Assess your needs
- Create a personalized plan
- Identify resources
- Refer you to community supports
- Help you find service providers
- Review your services and satisfaction
- Update your plan as needed
Support Administrators are Committed To
- Your health and safety
- Recognizing what works in your life
- Collaborating on planning and exploring resources
- Making sure you are happy with your plan
Core Values
- Integrity
- Professionalism
- Flexibility
- Respect
- Positive Attitude
- Commitment
How to get started?
- Contact your Support Administrator.
- If you're new or don’t have one, call us at 216-736-2673 or use the online Application for Services form.
- You can reach us anytime at 216-241-8230.